Privacy Policy - Welfare Clean Ltd

Privacy Policy

Last updated: 10 October 2026

Who we are

Welfare Clean Ltd is a company registered in England and Wales, company number 15703872.

We are the data controller for any personal information you give us through this website.

Contact: info@welfareclean.co.uk or 07756 993685

What we collect

When you request a quote or contact us, we collect:

Your name and company name
Your phone number and email address
The service you need, your site address and postcode (or what3words)
Any details you include in your enquiry

When you visit our website, we may also collect technical information such as your IP address, browser and device type, and how you use the site. Non-essential cookies are only set if you accept them through our cookie banner.

How we use your information

To respond to your enquiry and prepare a quote
To arrange and carry out cleaning work
To send invoices and keep business and financial records
To improve our website

We will not send you marketing unless you have agreed to receive it.

Our legal basis

Contract: to provide quotes and carry out work you have asked for
Legitimate interests: to run and improve our business and website
Legal obligation: to keep financial records
Consent: for non-essential cookies and any marketing

Who we share it with

We do not sell or rent your information. We only share it with trusted providers who help us run our business, such as our website host (Wix), our cookie consent provider (Usercentrics), our email provider and our accountant. They may only use it on our instructions. We will also disclose information if the law requires us to.

Some of these providers may process data outside the UK. Where they do, we rely on them having appropriate safeguards in place, such as UK-approved data transfer agreements.

How long we keep it

Enquiries that do not lead to work: up to 12 months
Customer and financial records: up to 6 years, as required by law

After this, your information is securely deleted.

When you first visit our site, a cookie banner lets you accept or reject non-essential cookies. You can change your choice at any time using the privacy settings icon on the site. See our Cookie Policy for more detail.

Your rights

You have the right to:

Ask for a copy of the information we hold about you
Ask us to correct or delete your information
Object to or restrict how we use it
Withdraw consent at any time
Ask for your information to be transferred to another organisation

To use any of these rights, email info@welfareclean.co.uk. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.