Terms and Conditions

Last updated: 10 October 2026

1. Introduction

These Terms and Conditions ("Terms") apply to all cleaning services provided by Welfare Clean Ltd, a company registered in England and Wales (company number 15703872) ("we", "our", "us"). By accepting a quote or arranging work with us by phone, email or through our website, you ("the Customer", "you", "your") agree to these Terms.

2. Services Provided

Welfare Clean provides professional cleaning services, including:

Railway welfare cleaning (welfare cabins, units and toilet blocks)
Solar site welfare cleaning (canteens, offices, drying rooms and toilet blocks)
Commercial cleaning (offices, depots, workshops and business premises)
Communal cleaning (stairwells, landings, entrance halls and bin stores)
One-off and deep cleans
Emergency cleaning call-outs

All services are subject to availability and may be tailored to your requirements. The exact work included will be set out in your quote.

3. Quotes and Arranging Work

3.1 Quotes are based on the information you give us and are valid for 30 days.

3.2 If the site, access or scope of work is different from what was described, we may revise the quote before or during the work.

3.3 Work is confirmed once you accept our quote in writing, by email or by purchase order.

4. Access and Site Requirements

4.1 You must make sure our team can access the site and all cabins, units and areas to be cleaned at the agreed time. This includes providing keys, key codes, gate or padlock codes and any site passes needed.

4.2 Please make sure a site contact is available, or keys are left in an agreed place, before we arrive.

4.3 You agree to provide water and electricity where needed, and to tell us about any site rules, inductions, permits or hazards before the work starts.

4.4 If we arrive at the agreed time and cannot gain access to the site, cabins or units, for any reason outside our control, the visit will still be charged.

5. Cancellations

5.1 Please give us at least 48 hours' notice to cancel or rearrange a visit. Cancellations with less notice may be charged at 50% of the visit price.

5.2 Regular contracts can be ended by either party with 30 days' written notice.

5.3 We may need to rearrange work due to bad weather, illness or circumstances outside our control. We will give you as much notice as possible.

5.4 All cancellations must be confirmed in writing by email. Cancellations made on the day of the scheduled clean, or where our cleaners are unable to gain access to the site, will be charged at 100% of the agreed price.

6. Payment

6.1 We will invoice you after the work is completed, or monthly for regular contracts.

6.2 Payment is due within 30 days of the invoice date unless otherwise agreed in writing.

6.3 We reserve the right to charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

7. Consumables

Consumables restocking is not included as standard. It is available on request and quoted separately.

8. Complaints

If you are not happy with any part of our work, please tell us within 48 hours of the clean. We will put it right where reasonably possible.

9. Liability and Insurance

9.1 We hold public liability insurance of £5 million

9.2 We will take reasonable care when working on your site. We are not responsible for damage caused by pre-existing faults, poor-quality fittings or items not properly secured.

9.3 Our total liability to you for any loss or damage arising from our services shall not exceed the price paid for the service concerned. We will not be liable for any indirect or consequential loss, including loss of profit or business. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

9.4 If you are a consumer booking a one-off clean, nothing in these Terms affects your statutory rights.

10. Use of This Website

The content on this website is for general information only. We aim to keep it accurate, but we cannot guarantee it is always up to date.

11. Privacy

We handle your personal information in line with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. The version on this page when you accept a quote will apply.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or enforceable, the remaining provisions will continue in full force and effect.

15. Contact Us

Email: info@welfareclean.co.uk

Phone: 07756 993685